![]() We had our own little corner of the pool hall and settled in for a few hours of billiards. Second, two freed up next to each other right as we walked in the door. First, Wednesdays are free pool nights - the tables are open to use as available. It was a Wednesday night, we didn't have a reservation and everything just came together. Because of flight delays, we changed plans for a bachelor party to be closer to our hotels and this ended up being the highlight of the evening. When you have a pool view room you can see in to everyone else's room.and they can also see into yours.Sometimes the best plans are the ones that come together last minute. When they figured out what the screwed up they told me it was great I came back the I did because someone was assigned my room and they would have been given keys to a room with all my stuff in it. I went to the room with the keys they gave me and my stuff was gone.turns out I was given keys to a different room. I went out and came back and had to get replacement keys. When I got rude with her downstairs because of her attitude she doubled down on it. She told me she wasn't going to argue with me and if I wanted the food to get it otherwise I will not eat. I said I ordered Uber Eats several times and they brought the items up. I ordered Uber Eats and she told me the could not bring to room. ![]() ![]() There is a Night Auditor whose name starts with L who is just rude. Some of them are wonderful and others are completely incompetent. They do provide shuttle service to Magic Kingdom but we took our own car. We were only about 10-15 minutes away from every Disney park and tons of dining options nearby. I did not partake of the bar or breakfast options, but saw other guests were enjoying them. Our room had a fridge (no freezer) that kept our waters nice and cold. ![]() Extra towels and toiletries were readily available at the front desk, as was complimentary coffee and tea in the lobby's quick service dining area (the room also has a single-serve coffee maker). Because of Covid, housekeeping is currently by request only which is totally fine. Our room was super comfortable and had everything we needed. The helpfulness and friendliness of every staff member made our stay very enjoyable. The customer service experience was exemplary. This was our favorite experience with Aloft. We have stayed at 4 other Aloft properties in different cities. My wife and I stayed here during our recent trip to Disney.
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